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Mail2World Privacy Policy


Effective May 25, 2018

 

Privacy at Mail2World

 

When you use our services, you are trusting us with your information. We understand that this is a big responsibility and work hard to protect your information. This Privacy Policy is intended to help you understand what information we collect, why we collect it, and how you can update, manage, export and delete your information.

 

We follow generally accepted standards to protect your privacy rights and the personal data submitted to us, during transmission, processing or handling upon receipt. If you have any questions about the privacy of your personal data, you can contact us at support@mail2world.com


EU-U.S. Privacy Shield

 

Mail2World participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework.  Mail2World is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. https://www.privacyshield.gov

Mail2World is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  Mail2World complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Mail2World is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. Anent the discussion under the Legal heading above, in certain situations, Mail2World may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

 

Data Collection and Processing

 

Collection

 

Individual Services

When you register directly to use our services, the personal data you may be required to provide includes; name, billing address, organization name, your own domain name, IP address, browser user-agent and billing details for Platinum services (credit card, or PayPal account).

 

We also collect the email content you create, upload, or receive from others when using our services. We use this information to deliver our services, like processing the terms you search for in order to return results or helping you add addresses to messages by suggesting recipients from your contacts.

 

Business Services

When our service is provided by a business partners (including customers and vendors); they may require their employees or contacts, we may collect your business contact details including; name, work address, work email, work telephone numbers, job title for the purposes of issuing communications to you under the terms of this privacy policy.

 

Marketing

When you sign up for our newsletters, we may collect your business contact details including; name, postal address, email address, telephone numbers, or job title and use only in accordance with your marketing and communications' preferences.

 

Processing

 

When you connect to our service, we log the IP address, client identifier (browser or mail client information) and username. During use of our services, we log the email address you're using to send mail, the email address you're sending to, any actions related to mail in your mailbox, log the activities taken and for providing proof of delivery and fraud analysis.

Examples,

To identify and detect deliverability issues such as failures when sending email, we may detect through monitoring or ask if the email service is working properly.

For spam or for other fraudulent purposes, we collect the IP address and username to help you validate if an unauthorized user has gained access and use to your account, to block spam and fraudulent content.

We may receive and use information from third party services to assist us in identifying spam.

If you report a message to us, either through the service or via customer support, as spam or not spam, we may share that message with the third party service that flagged it to improve the accuracy of future filtering.

We will also share this information with your devices and external accounts where you have authorized us to do so.

 

If you are an individual user who is assigned an account on our platform by your company, your account is likely to be managed by an administrator. Alternative and/or additional terms may apply as determined by your company's privacy and other related policies, and your administrator may be able to access or disable your account.

 

Use of Personal Data and Information

 

We use personal data and information to:

·         provide you with our services and to maintain, manage and improve our services;

·         help our services deliver more useful, customized content such as more accurate search results;

·         send you notifications when you receive new mail or events; we may also send you a notification if we detect suspicious activity, like an attempt to sign in to your account from an unusual location;

·         at your option, contact you to let you know about updates to our services or information we feel may be of interest to you;

·         provide you with customer support including technical support and troubleshooting (for example, to reset your password);

·         protect you and conduct security investigations and fraud and abuse analysis (including to help us flag spam mail);

·         comply with our legal obligations, for example when assisting governments and law enforcement agencies or regulators (as may be required by law);

·         improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm us, you, our users, or the general public.

 

Third Party Advertising:


We allow third-party companies to serve ads and/or collect certain information when you visit our web sites. These companies may use automatically collected information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information. By default this information is not used for the purpose of serving you interest-based advertisements unless you have affirmatively checked the box to opt-in to this service. If you did opt-in to this service initially and wish to opt-out at a later date, you may opt-out by clicking 
here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads. 


Sharing or Disclosure of Personal Data

In this section you can find out more about how we share personal information:

·         within Mail2World;

·         with third parties that help us provide our products and services; and

·         with government organizations and agencies, law enforcement and regulators.


We may share your personal information in the manner and for the purposes described below:

·       with third parties who help manage our business and deliver services. These include service providers who help manage our systems. Some of these providers use “cloud based” IT applications or systems, which means that your Personal Information will be hosted on their servers, but under our control and direction. We require all our service providers and third parties to respect the confidentiality and security of Personal Information and our contracts with them generally include obligations for them to comply with applicable privacy laws and to use any personal information we share with them solely for the purpose of providing services to us.

·       with your consent or as necessary to complete any transaction or provide any product which you have requested or authorized — for example when sending emails to a friend, sharing photos or documents on shared drives, or linking accounts with another service from Mail2World. Or where you direct us to share your personal information with a third-party service provider in order to integrate our services with a service that they may provide, for example with a third-party calendar provider, mail provider or cloud file storage provider. Again, we require all our service providers and third parties to respect the confidentiality and security of Personal Information and our contracts with them generally include obligations for them to comply with applicable privacy laws and to use any personal information we share with them solely for the purpose of providing services to us. Any personal information which is provided directly by you and received by a third party directly may be stored and will be used by them according to their privacy policy;

·         with government organizations and agencies, law enforcement, regulators to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies;),

·         if, in the future, we sell or transfer some or all of our business or assets to a third party, we may disclose information to a potential or actual third party purchaser of our business or assets; and

·         we may share in aggregate, statistical form, non-personal information regarding the visitors to our website, traffic patterns, and website usage with our partners and affiliates.

 

Choice:

 

You have and can manage your choices regarding the personal data and information we collect and how it's used. You have an opportunity to review and adjust privacy settings in your account. Some of our products offer specific privacy settings. For example, you can manage your contact information, such as your name, email address, and phone number. You can also delete certain personal information, or your entire account should you wish to do so.

 

Business Partner Mail2World Accounts

 

If you work for or are part of an organization that uses our services, your account administrators and/or resellers who manage your account will have access to your mail account. They may be able to:

 

• access and retain information and your email stored in your account;

• view statistics regarding your account;

• change your account password

• suspend or terminate your account access

• receive your account information in order to satisfy applicable law, regulation, legal process, or enforceable governmental request

• restrict your ability to delete or edit your information or your privacy settings

Data Protection & Security


Security

We store most of your personal data electronically. We implement and maintain appropriate technical and organizational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, misuse or interference or the unauthorized disclosure, access or modification to such information appropriate to the nature of the information concerned.

 

The security of your information is paramount and a critical consideration for Mail2World in the provision of its services to you. Please see further information on the security measures we engage on our websites and platform and when you use any of our services.

 

We work hard to protect you and Mail2World from unauthorized access, alteration, disclosure, or destruction of information we hold. Measures we take include:

 

·         placing confidentiality requirements and restricted access protocols on our staff members and service providers who need access to your information in order to process it to provide our services to you;

·         destroying your personal information if it is no longer needed to provide you with our service;

·         destroying logging or other transactional information that may incidentally contain personal information in accordance with our schedules to clear such information;

·         following strict security procedures in the access, storage and disclosure of your personal information to prevent unauthorized access to it; and

·         using secure communication transmission software (known as "secure sockets layer" or "SSL") that encrypts all information you input on our website before it is sent to us. SSL is an industry standard encryption protocol and this ensure that the information is reasonably protected against unauthorized interception.

As the security of information depends in part on the security of the computer and/or device you use to communicate with us and the security you use to protect your user IDs and passwords, please take appropriate measures to protect this information.

 

Data Retention and Right to be Forgotten (deletion)

We will store your personal data for as long as is reasonably necessary for the purposes for which it was collected, as explained in this privacy policy. Where your information is no longer needed, we will ensure that it is disposed of in a secure manner.

 

In some circumstances we may store your personal data for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements. Where we log information related to your IP address, we retain this information for approximately 90 days. This is for the purposes of fraud watch, as often users don’t check in with us in a timely fashion over whether their account is compromised. Being able to look at some amount of recent history and know what activity was taken by a legitimate user vs a malicious one is useful.

 

We proscribe your primary email address, if it’s at one of our domains, for up to 6 six months after your account is closed, to reduce the risk of impersonation, should someone try to use the same email address as you in order to impersonate you.

 

Where you request that we delete your account from our system, we will immediately lock the account and archive the information, then delete it from our severs within approximately 7 days from the date of your request. This archive window allows you to recover your information in the event of an accident or malicious deletion request.

 

However, in specific limited circumstances we may store your personal data for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal data or dealings.

 

Children's data

When a Mail2World product collects age, and there is an age in your jurisdiction under which parental consent or authorization is required to use the product, the product will either block users under that age or will ask them to provide consent or authorization from a parent or guardian before they can use it. We will not knowingly ask children under that age to provide more data than is necessary to provide the product.

 

Cookies and other Tracking Technologies
Mail2World Inc. and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. 

For more information about how our cookies work and information about how to manage your cookie settings please visit our Cookie Policy

Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you


Know Your Rights

If a legal claim arises involving your data, we will store and disclose that data until the matter has resolved.

Your right to ask for corrections, erasure, and export of your data. You have the right to control your personal data. Specifically, you have the following rights:

  1. The right to be informed
    We are informing you now with this privacy policy.
  2. The right of access
    We’ll provide you with a copy of your data that we have about you.
  3. The right to rectification
    Request we fix incorrect data about you.
  4. The right to erasure
    Request we erase certain data about you.
  5. The right to restrict processing
    Ask us to restrict certain type of processing of your personal data.
  6. The right to data portability
    Ask us to provide your personal data we have for export.
  7. The right to object
    Object to how your data is being processed.
  8. Rights in relation to automated decision making and profiling
    We don’t profile you, but keep in mind you have this right with other sites.


Contact Us

Submitting a request for information to Mail2World is a simple process. In order for Mail2World to process a request for information users must submit an email to the Support Department at support@mail2world.com with the following information:

·         Your name

·         Email address of the account in question

·         An alternate email address for us to contact you


To Learn More About Our Privacy Practices Click Here

Questions regarding this policy should be directed to support@mail2world.com or contacting us by postal mail at: 

Customer Support Dept.
Mail2World, Inc.
10960 Wilshire Blvd., 9th Floor
Los Angeles, CA 90024

 

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